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 Programs Provided By Motivational Speaker Patricia Ball


 
 


Seminars


Interactive programs ranging in length from 1 ½ hours to full day. Seminars have training as the main intent, are more detailed and include visual aids, comprehensive workbooks, experiential exercises, group discussion and Q & A.

Although many of these topics are available as keynotes, there is a difference in the thrust of seminars versus keynotes. Seminars have training as the main intent, are more detailed and include experiential exercises, group discussion and Q & A. The keynotes are designed with more humor, motivation and drama. Seminars may be customized to fit your organizations needs.

 

Straight Talk Is More Than Words
Being able to persuade and convince others is a critical business skill for tomorrow's marketplace. This seminar explores how to:

  • Empower your speech
  • Enhance your nonverbal skills by reading subtleties

  • Become more persuasive and convincing behaviorally
    • Be assertive - not passive or aggressive
    • Confront criticism
    • Manage conflict productively
  • Develop six self-empowering dimensions of leadership
    • Constancy of purpose
    • Future oriented
    • Goal setters with a vision
    • Knowledge oriented
    • Risk takers
    • Positive attitude

    (This description may change during customization arising from client input.)

    Genderly Speaking
    Using the strengths that have been identified as your gender's and adapting to the strengths of the other, when appropriate, is a skill that will help to reduce misunderstandings between the sexes and foster workplace harmony. This seminar explores how to:

    • Be flexible; use the skill that works best for a given situation
    • Reduce misunderstandings between men and women
    • Recognize and respect verbal, nonverbal and behavioral differences in communications styles
    • Develop androgynous management skills - the leadership style of the future

    This seminar will also explore differing goals of men and women, the shifting roles of the two genders, and gender considerations in sales.
    (This description may change during customization arising from client input.)


    Watch What You Don't Say
    If you can learn how to read people nonverbally, you will make the appropriate countermoves and have a good chance of persuading others. If you are unaware of what's happening and how to respond, you may miss important opportunities. In this highly interactive seminar, you will learn how to:

    • Assume positive body language postures
    • Read and respond to various handshakes, gestures and facial expressions
    • Use space effectively
    • Present a consistently professional image
    • Use appropriate vocal tones and speed of speech
    • Read mood changes and emotional climates
    • Discover hidden or conflicting messages

    (This description may change during customization arising from client input.)



    Embracing Diversity
    This four pronged approach will help you to reduce misunderstandings, enrich your cross-cultural environment, successfully manage a diverse workforce and synthesize diverse inputs toward unified goals. You will learn how to:

    • Examine examples of cultural differences
    • Use we're-all-in-this-together language
    • Avoid hot buttons, making assumptions, and negative stereotyping
    • Pay attention to styles and patterns across cultures

    (This description may change during customization arising from client input.)


    How To Deal With Difficult People
    Difficult people are a part of everyone's lives. Learning how to effectively deal with them will enhance your work and personal life. In this program, you will:

    • Learn proven strategies for getting results out of problem people
    • Discover how to recognize the different types of difficult people
    • Learn the techniques that work best for each type of difficult person
    • Explore an eight-step approach for dealing with an irate person
    • Learn strategies for managing conflict productively

    (This description may change during customization arising from client input.)


     

    Create A More Powerful You!
    Radiating confidence and self-worth is critical to your success. In this presentation, you will learn how:

    • Poor self-esteem develops
    • To promote and maintain healthy self-esteem and confidence
    • To develop a positive attitude and a consistent professional image
    • To turn adversity to advantage by using assertive skills
    • To support, not sabotage, other coworkers

    (This description may change during customization arising from client input.)


     

    Honing Your Presentation Skills
    Being able to make a great presentation is an important business skill. The confidence you gain from speaking well will carry over into other areas. In this interactive seminar, you will learn how to:

    • Organize your message and presentation
    • Develop openings and closings with pizzaz
    • Maximize your vocal skills
    • Use visual aids that communicate
    • Develop powerful nonverbals
    • Incorporate humor
    • Overcome nervousness
    • Involve your audience
    • Handle questions and answers

    (This description may change during customization arising from client input.)


     

    Preventing Sexual Harassment
    Employee awareness and understanding of sexual harassment can help to promote workplace harmony by encouraging mutual understanding, sensitivity and respect. In this current hot-topic seminar, you will:

    • Learn the roots of harassment
    • Be quizzed on your knowledge of sexual harassment
    • View a video on its subtleties
    • Discuss various scenarios
    • Explore Do's and Don'ts, and protective strategies
    • Learn EEOC definitions and how they impact company policies
    • Understand commonly-held myths that can sabotage your best efforts

    (This description may change during customization arising from client input.)

     


    Making Customer Service Your Top Priority
    The primary function of any business is to acquire and maintain customers. Therefore, exceptional customer service should be your top priority. In this powerful presentation, you will:

    • Learn the four basic needs of customers
    • Discover the five steps toward viewing customer service as a passion
    • Master the nine phrases to use in building a ready-to-help image
    • Enhance your telephone, nonverbal and listening skills
    • Handle customer complaints with care and sensitivity

    (This description may change during customization arising from client input.)


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